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Volody partners with SMBC, LexisNexis & AMT to Shape the Future of Legal AI - Read Press Release

Volody partners with SMBC, LexisNexis & AMT to Shape the Future of Legal AI- Read Press Release

India's Largest Pharma Retailer Achieves 84% Efficiency Gains

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350+

Store Locations Managed

84%

Productivity Increase

3.2K+

Contracts Managed

12.4 Cr

Annual Savings

Executive Summary

The company was previously managing 350+ store licenses, lease agreements, and regulatory obligations manually across multiple state jurisdictions. This created compliance gaps, delayed security deposit recoveries, and left the pharmacy team spending 67% of its capacity on administrative work instead of core operations.

Volody replaced these fragmented processes with a unified platform covering contracts, licenses, trademarks, and property agreements, automating rent escalations, license renewals, and compliance tracking across all stores-helping the business improve administrative efficiency by 84%, save ₹12.4 crores annually, and achieve 100% license compliance.

Problem Statement

Manual License And Lease Tracking Couldn't Scale With Store Growth

As India's largest pharmaceutical retail chain, the organization managed licenses, leases, and regulatory obligations for 350+ stores using manual, disconnected processes. Rent escalations were calculated by hand, license renewals had no centralized tracking, and security deposit recoveries were often delayed. As a result, administrative overhead consumed a significant share of pharmacy management capacity.

The Challenge

Multi-State Compliance And Manual Tracking Created Operational Strain

The organization's rapid store expansion outpaced its ability to manually track pharmaceutical licenses, drug permits, and lease obligations across multiple state jurisdictions. Rent escalation calculations, license renewals, and security deposit recoveries all relied on manual processes with no centralized visibility.

As a result, teams faced regulatory compliance risks, delayed cash flow recoveries, and version control issues in contract negotiations. Limited automation across store-level agreements made it difficult to track obligations consistently at scale.

Key Challenges were:

350+ store licenses and lease agreements were tracked manually across states

1

2

Rent escalations were calculated manually, straining administrative resources

License renewals had no automated reminders or centralized tracking

3

4

Security deposits and refunds were tracked manually, delaying recoveries

Contract negotiations lacked proper version control and collaboration tools

5

6

Regulatory compliance risks grew across multiple state jurisdictions

1

350+ store licenses and lease agreements were tracked manually across states

3

License renewals had no automated reminders or centralized tracking

5

Contract negotiations lacked proper version control and collaboration tools

2

Rent escalations were calculated manually, straining administrative resources

4

Security deposits and refunds were tracked manually, delaying recoveries

6

Regulatory compliance risks grew across multiple state jurisdictions

Without a unified system, the organization risked compliance violations, cash flow inefficiencies, and an administrative burden that would only grow as it continued to expand.

The Solution

A Unified CLM For Contracts, Licenses, And Trademarks

The organization partnered with Volody to build a platform tailored to its multi-store, multi-state operations and pharmaceutical licensing needs.

Volody first worked to understand the company's store-level operations, license requirements, and property management needs. Based on this, the platform was configured to centralize and automate contracting, licensing, and trademark tracking.

Centralized repository: Unified storage for all store-level contracts, leases, vendor agreements, and pharmaceutical licenses with role-based access.

Automated obligation management: Assigned rent escalations, license renewals, and compliance obligations to stakeholders with automated reminders.

License and trademark intelligence: Tracked pharmaceutical licenses and 500+ trademarks with renewal automation.

MIS and reporting: Delivered store and regional-level insights into rent, escalations, refunds, and renewal schedules.

See how Volody helped a top e-commerce retailer streamline its contract management.

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Implementation

A 12-Week Rollout Across 350+ Store Locations

The implementation was a 12-week engagement, with the platform customized to the company's store operations, license requirements, and property management needs.

The implementation process involved:

Multi-Store Assessment → License Mapping → Legacy Contract Migration → Repository Setup → Obligation Automation → MIS Implementation → Trademark Tracking Setup → Executive Dashboard Deployment

A key part of the implementation was migrating lease agreements, vendor contracts, and license documents across 350+ stores into Volody, creating a centralized and searchable repository.

The implementation team worked closely with store and regional stakeholders to configure workflows around existing operations while introducing greater automation and visibility.

Tracking licenses and leases across 350+ stores by hand was unsustainable. Volody gave us one system to manage every contract, license, and trademark, and our renewals and rent escalations finally run on autopilot

- Head of Legal & Compliance

The Result

Centralized Licenses, Automated Renewals, And 84% Higher Efficiency

The implementation gave the company a centralized, automated environment to manage contracts, licenses, and trademarks across all 350+ stores. With obligations tracked automatically and reporting available at the store and regional level, the team gained greater efficiency, consistency, and compliance across its entire retail network.

Key Outcomes:

3,200+ Contracts Managed

Unified the entire multi-store contract and license portfolio

84% Productivity Increase

Improved administrative efficiency across pharmaceutical retail operations

500+ Trademarks Tracked

Enabled automated monitoring and compliance verification

₹12.4 Cr Annual Savings Achieved

Delivered through operational efficiency and optimized lease management

100% License Compliance

Ensured continuous regulatory adherence across all store locations

Faster Cash Flow, Automated Recoveries

Automated tracking sped up security deposit and refund recoveries

About the Client

India's largest pharmaceutical retail chain operates 350+ stores across 204 locations nationwide, serving millions of customers through medication and personal care offerings. With 24/7 pharmacy operations, an extensive online platform with home delivery, and a network of qualified pharmacists, the company generates ₹2,850 crores in annual revenue.

Company Size: ₹28.5 Billion

Industry: Pharmaceutical, Retail

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