Privacy Policy - DPDPA
Introduction
Welcome to Volody Products Pvt Ltd (“Volody” or “We” or “Us” or “Our”). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Digital Personal Data Protection Act (DPDPA), 2023.
Scope
This Privacy Policy applies to all personal data processed by Volody, including data collected through our websites, mobile applications, products, services, and other interactions with you.
Volody Products Private Limited (“Volody”, “we”, “us” or “our”) provides AI services through its LawxyAI module.These services include legal research, document drafting and review, document comparison, intelligent document question answering, document management, data analysis, case analysis, translation, plain-language conversion, marketing compliance, obligation management, ticketing, playbook generation, click-wrap agreement analysis and regulatory scanning.
Data We Collect
We collect the following types of personal data:
Contact Information: Name, email address, phone number, official address.
Financial Information: Payment card details, bank account information.
Usage Data: Information about how you use our products and services.
Device Information: IP address, browser type, operating system.
Communication Data: Any communications with us, including emails and phone calls.
How We Collect Data
We collect personal data in the following ways:
Directly from you when you provide it to us (e.g., when you create an account, purchase a product, or contact us).
Automatically when you use our services (e.g., through cookies and similar technologies).
From third parties (e.g., payment processors, marketing partners).
The AI services process text, documents, prompts and data submitted by customers and their authorised users (“Input”), together with the AI-generated responses received (“Output”). Input and Output are collectively referred to as “Customer Content”. Content may include confidential, client-sensitive or third-party information submitted by users.
Purpose of Data Collection
We use your personal data for the following purposes:
To provide and maintain our products and services.
To process transactions and send related information, including purchase confirmations and invoices.
To communicate with you, including responding to your comments, questions, and requests.
To send you marketing communications, subject to your preferences and applicable laws.
To improve our services and develop new products.
To comply with legal obligations and protect our legal rights.
Volody uses Customer Content only as necessary to:
Provide the AI services.
Comply with applicable law.
Enforce the applicable AI Terms and Acceptable Use Policy.
Prevent misuse of the AI services.
Volody’s AI services do not use Customer Content to train, develop or improve AI models unless the customer expressly agrees in writing.
Volody may process de-identified usage data to monitor performance, prevent misuse and improve the AI services. Such data is not shared with third parties other than bound subprocessors and is retained for no more than thirty (30) days, unless a longer period is required by law. Customer administrators may opt out of the service-improvement use described in the AI Terms by writing to support@volody.com.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Your consent.
Performance of a contract with you.
Compliance with legal obligations.
Legitimate interests, provided these do not override your rights and interests.
Data Sharing and Disclosure
We may share your personal data with:
Service Providers: Third-party vendors who help us operate our business, such as payment processors, IT service providers, and marketing agencies.
Legal Authorities: Government agencies, law enforcement, or other third parties as required by law or to protect our legal rights.
Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business
Volody’s AI services may involve subprocessors for the delivery and operation of the services. Content is disclosed only as needed to operate the AI services or as required by law, subject to the applicable confidentiality and contractual obligations.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These safeguards include encryption in transit and at rest and role-based access controls.
Volody will notify the customer without undue delay of any confirmed security breach materially affecting its Content and cooperate on reasonable remediation steps
Data Retention
Your Rights
Under the DPDPA, you have the following rights:
Access: You can request a copy of your personal data.
Correction: You can request correction of inaccurate or incomplete data.
Deletion: You can request deletion of your personal data, subject to certain conditions.
Objection: You can object to the processing of your personal data.
Data Portability: You can request transfer of your data to another service provider.
Ensure the rights listed reflect the applicable DPDPA framework. The existing references to a general right to object and data portability should be legally reviewed rather than copied over unchanged.
Contact Us
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date.
Consent
By using our services, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.
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