Volody partners with SMBC, LexisNexis & AMT to Shape the Future of Legal AI - Read Press Release →

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Volody partners with SMBC, LexisNexis & AMT to Shape the Future of Legal AI - Read Press Release

Volody partners with SMBC, LexisNexis & AMT to Shape the Future of Legal AI- Read Press Release

70% Faster Workflows. Smarter Real Estate Operations

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4K+

Contracts Digitized

70%

Faster Approvals

95%

On-Time Renewals

Executive Summary

The company was previously managing contracts with no formal approval rules, causing routing errors and delays. Over 4,000 hard-copy contracts were stored without consistent labeling, there was no reliable way to identify the correct approver, and the absence of automated tracking led to missed renewal deadlines. Limited reporting also prevented data-driven decisions across the business.

Volody replaced these manual processes with a tailored CLM built for high-volume e-commerce, digitizing and tagging 4,000+ contracts, automating approval workflows by deal value and category, and rolling out e-signatures and live dashboards-helping the business cut approval times by 70%, save 4 hours per contract, and achieve 95% on-time renewals.

Problem Statement

Unstructured Approvals Were Slowing Down A High-Growth Retailer

As a high volume e-commerce platform, the company managed contracts with no formal approval rules, causing errors and delays in routing. Over 4,000 hard-copy contracts were stored without consistent labeling, and there was no reliable process to identify the correct approver. As a result, renewal deadlines were often missed and reporting remained limited.

The Challenge

Manual Approvals And Scattered Files Slowed High-Volume Growth

The company's rapid growth in a high volume digital business outpaced its ability to manage contracts consistently. With no formal approval rules in place, contracts routed through an ad-hoc process prone to errors and delays, while over 4,000 hard-copy contracts sat scattered without consistent labeling.

As a result, teams faced signatory ambiguity that risked unauthorized sign-offs, along with renewal blind spots that led to missed deadlines. Limited reporting meant leadership lacked the real-time visibility needed to make data-driven decisions about supplier and partner agreements.

Key Challenges were:

No formal approval rules caused errors and routing delays

1

2

4,000+ hard-copy contracts lacked consistent labeling

No reliable process identified the correct approver

3

4

Lack of automated tracking led to missed renewal deadlines

Absence of real-time dashboards limited data-driven decisions

5

6

Signatory ambiguity risked unauthorized contract sign-offs

1

No formal approval rules caused errors and routing delays

3

No reliable process identified the correct approver

5

Absence of real-time dashboards limited data-driven decisions

2

4,000+ hard-copy contracts lacked consistent labeling

4

Lack of automated tracking led to missed renewal deadlines

6

Signatory ambiguity risked unauthorized contract sign-offs

Without a scalable, automated system, the company risked continued approval delays, revenue leakage from missed renewals, and limited visibility as it grew its high-volume digital business.

The Solution

A Tailored CLM Built For High-Volume E-Commerce

Leadership chose Volody's AI-powered CLM for its deep customization to match unique e-commerce workflows, seamless integration with legal, finance, and operations systems, and proven track record with high-volume digital businesses.

The platform was configured to bring structure to approvals, centralize contract storage, and give leadership real-time visibility into contract performance.

Workflow automation: Defined dynamic approval flows by deal value and category for clear, error-free routing.

Centralized storage: Digitized and tagged 4,000+ contracts for instant search and retrieval.

Digital signatures: Rolled out e-signature integration to eliminate physical copies and accelerate sign-off.

Obligation tracking: Automated reminders for renewals, deliverables, and compliance obligations.

Integrated reporting: Delivered live dashboards with real-time insights on contract status, cycle times, and bottlenecks.

See how Volody helped a top e-commerce retailer streamline its contract management.

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Implementation

A 10-Week Deployment Built For Digital-First Scale

The implementation was a 10-week deployment, covering workflow automation, centralized storage, digital signatures, obligation tracking, and integrated reporting.

The implementation process involved:

Workflow Design → Approval Matrix Configuration → Contract Digitization → Tagging & Repository Setup → E-Signature Rollout → Obligation Tracking Setup → Dashboard Deployment → Go-Live

A key part of the implementation was digitizing and tagging 4,000+ contracts, creating an instantly searchable repository for legal, finance, and operations teams.

The implementation team worked closely with the company's legal and operations stakeholders to configure dynamic approval flows around existing deal structures and categories.

Contracts used to sit in a pile of paper with no way to know who needed to sign off next. Volody gave us dynamic workflows and instant search, and our team now saves hours on every single contract

- Head of Legal & Operations

The Result

Faster Approvals, Full Visibility, And Zero Missed Renewals

The implementation gave the company a modern, automated environment to manage contracts across its high-volume e-commerce operations. With dynamic workflows, digital signatures, and live dashboards in place, the legal and operations teams gained greater speed, visibility, and strategic agility across the entire contracting ecosystem.

Key Outcomes:

4 Hours Saved Per Contract

Automated low-value tasks, freeing teams for strategic work.

70% Faster Contract Approvals Overall

Dynamic workflows and digital signatures slashed cycle times.

100% Document Visibility

Central repository made every contract accessible to authorized users.

95% On-Time Renewal Rate

Automated alerts prevented deadline misses and revenue leakage.

4,000+ Contracts Digitized

Tagged and centralized for instant search and retrieval.

Real-Time Reporting Dashboards Enabled

Enabled proactive management of supplier and partner agreements.

About the Client

A top tier e-commerce platform specializing in beauty, wellness, and fashion, the company serves 1.4 million monthly visitors and commands 38% market share in online beauty and personal care. It is known for a seamless web and app shopping experience along with rapid order fulfillment nationwide.

Company Size: 1.4 Million Monthly Visitors

Industry: E-Commerce

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