Volody partners with SMBC, LexisNexis & AMT to Shape the Future of Legal AI - Read Press Release →

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Volody partners with SMBC, LexisNexis & AMT to Shape the Future of Legal AI - Read Press Release

Volody partners with SMBC, LexisNexis & AMT to Shape the Future of Legal AI- Read Press Release

Outgrew a 'Leading' CLM? Here's How This $12B Fintech Giant Fixed It

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80K+

Legacy Contracts Migrated

~60%

Reduced Turnaround Time

64%

Reduction in Manual Effort

2–3

Months Implementation Time

Executive Summary

The company was previously using a leading CLM provider, but the platform was rigid and couldn’t adapt to how it managed its contracts, particularly its parent-child contract structures. It also couldn’t support the migration of its legacy contracts, leaving the process slow and heavily manual.

Volody replaced fragmented contract processes with a customized CLM environment that centralized legacy agreements, built the company’s playbook into workflows, and gave leadership clearer visibility through structured reporting and contract insights-helping the Board and CEO track contract performance, risks, and operational efficiency while reducing turnaround time by 60% and operational costs by 64%.

Problem Statement

The Existing CLM Wasn’t Built for Complex Contract Management

As one of India’s leading fintech and digital payments companies, the organization’s existing CLM platform struggled to keep pace with its complex contract environment and growing contract volumes. Its rigid structure made it difficult to manage linked agreements, migrate legacy contracts, embed playbooks, and gain the visibility needed to manage contracts efficiently. As a result, contract processes remained highly manual, slow, and costly.

The Challenge

Growing Contract Complexity Made Existing Workflows Difficult to Scale

The organization relied on a leading CLM provider, but its rigid SaaS platform was not designed to support the company’s complex contract structures, growing volumes, and existing workflows. Parent-child agreements were difficult to connect, while migrating its large backlog of legacy contracts remained a major challenge.

As a result, teams relied on manual cross-referencing, external playbooks, repeated escalations, and workarounds to manage contracts. Limited reporting and visibility also made it difficult to track contract performance and workflows efficiently, increasing turnaround time and operational effort.

Key Challenges were:

Linked parent–child contracts were difficult to manage

1

2

Legacy contracts were difficult to migrate efficiently

Legal playbooks could not be embedded into workflows

3

4

Contract risks and performance were difficult to track

Routine contract questions required manual intervention

5

6

Routine clause queries required Legal escalation

1

Linked parent–child contracts were difficult to manage

3

Legal playbooks could not be embedded into workflows

5

Routine contract questions required manual intervention

2

Legacy contracts were difficult to migrate efficiently

4

Contract risks and performance were difficult to track

6

Routine clause queries required Legal escalation

The Solution

A Customized CLM Built Around the Organization’s Way of Working

The organization partnered with Volody to build a CLM platform tailored to its workflows, access controls, and automation needs.

Volody first worked to understand the organization's existing processes, user requirements, access controls, and automation needs. Based on these requirements, the platform was modified and customized to fit the organization's way of working.

Custom interface: Designed the platform around user requirements, internal workflows, and the team’s day-to-day contract management needs.

Contract hierarchy mapping: Connected parent-child contracts , master agreements, contracts, renewals, and related documents to create a clear and structured contract hierarchy.

Legacy contract migration: Centralized 80,000+ legacy contracts into a searchable repository, making historical agreements easier to access, manage, and track.

Playbook integration: Embedded approved clauses, fallback positions, and predefined negotiation guidelines to help teams conduct faster and more consistent contract reviews.

See how Volody helped a top e-commerce retailer streamline its contract management.

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Implementation

A Seamless 2–3 Month Transition to a Customized CLM

The implementation was a 2–3 month engagement, with the platform customized to the company’s specific requirements, workflows, approval processes, and legal playbooks.

The implementation process involved:

Requirement Understanding → Playbook & Process Mapping → Configuration → Customization → Workflow & Automation Setup → Legacy Contract Migration → Repository Setup → User Validation → Go-Live

A key part of the implementation was migrating 80,000+ legacy contracts into Volody, creating a centralized and searchable contract repository.

The implementation team worked closely with the company’s stakeholders to configure workflows and processes around its existing ways of working while introducing greater automation and visibility.

Our old platform worked, but we were working around it more than we were working with it. Volody built the system around how our contracts actually connect, and that alone has saved our team a huge amount of time every week.

- Contracts & Legal Operations Lead

The Result

Centralized Contracts, Streamlined Workflows, and 64% Less Manual Effort

The implementation provided them with a centralized and customized environment to manage contracts at scale. With 80,000+ legacy contracts migrated and workflows aligned with its legal playbooks, the legal team gained greater efficiency, consistency, and visibility across the contract lifecycle.

Key Outcomes:

80,000+ Legacy Contracts Migrated

Consolidated legacy contracts into a centralized, searchable repository.

~60% Faster Contract Review

Reduced contract review and resolution time through streamlined workflows.

64% Reduction in Manual Work

Eliminated repetitive cross-checking and reduced manual contract management.

Standardized Clause Review

Embedded playbooks and fallback clauses for consistent review.

Customized Contract Workflows

Configured workflows for business-specific needs.

Unified Linked Contract Visibility

Connected related parent–child contracts for a complete, unified view.

About the Client

A leading Indian fintech company known for its digital payments platform, has transformed the way millions of Indians make payments, transfer money, invest, and access financial services. Founded in 2015, the company operates across payments, financial services, and digital commerce, serving a massive user base across India. Its scale is reflected in 500+ million registered users and a widespread network of merchants across the country.

Company Size: $12B+ Valuation

Industry: Fintech & Digital Payments

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